Current Postings.

To apply email llavigna@tticanada.com

Position: Corporate Advisor / Agent

Position Reports to: Senior National Corporate Manager

Job Description and Overview

Objective:

As a Senior Corporate Advisor at TTI, you will play a pivotal role in providing exceptional customer service and delivering seamless travel experiences for our corporate clientele. From the initial point of contact through to the post-trip follow-up, your primary goal is to ensure that every traveller and arranger enjoys a smooth, efficient, and personalized experience. You will be a trusted advisor, proactively anticipating the needs of our clients, offering tailored recommendations, and supporting them throughout their journey. You will build lasting relationships that enable us to not only meet but exceed our clients’ expectations, allowing them to focus on their core business while we manage their travel logistics.

Key Responsibilities:

· Client Understanding & Relationship Building:

o Become thoroughly familiar with client profiles, including corporate and traveller information, to ensure every trip is aligned with the client’s preferences and business requirements.

o Build strong, proactive relationships with both the travellers and arrangers to anticipate their needs and provide tailored travel solutions.

o Review and update traveller profiles in the system to maintain accuracy and ensure personalized service.

· Consultative Travel Planning:

o Use your knowledge and expertise to provide innovative travel options that align with the client’s preferences and corporate policies.

o Offer strategic travel advice and actively assist clients in planning and making informed decisions.

· Client Relationship Management:

o Collaborate with account managers to deliver consistent, high-quality service that supports the client’s overall travel program.

o Proactively address and resolve any client concerns, escalating issues, when necessary, to ensure the highest level of satisfaction.

o Demonstrate creativity and innovation in nurturing and deepening client relationships.

· Process Adherence & Collaboration:

o Stay current with internal processes and procedures, ensuring full adherence and continuous improvement.

o Work efficiently with other teams, sharing knowledge and supporting colleagues in achieving shared goals.

o Maintain organized and accessible files in TEAM folders, ensuring that relevant data is readily available for review and decision-making.

· Technical Proficiency & Professional Development:

o Demonstrate proficiency in travel systems such as SABRE GDS, TEAMS, and Microsoft Office Suite (Excel, Word, Outlook).

o Actively seek out opportunities for additional training and personal development to enhance job skills and stay up to date with industry trends.

· Team Engagement & Contribution:

o Actively contribute to team meetings, briefings, and training sessions, offering constructive feedback to improve processes.

o Take responsibility for team projects when needed, demonstrating leadership and initiative.

o Foster a collaborative and supportive team environment, always being approachable and dependable.

· Business Development:

o Contribute to the growth of the business by identifying opportunities to expand relationships with existing clients and generating new business through referrals and recommendations.

o Collaborate with sales and marketing teams to promote key services, including group and meeting services, as well as the "Away by TTI" program.

Qualifications:

· Exceptional Customer Service Skills: Proven ability to build strong client relationships and deliver high levels of satisfaction.

· Proactive & Resourceful: Ability to anticipate client needs and take initiative to solve problems and provide solutions.

· Strong Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with clients, colleagues, and vendors.

· Technical Expertise:

o Proficient in SABRE GDS, Microsoft Office Suite (Excel, Word, Outlook), and other relevant business applications.

o Comfortable navigating travel management systems and tools to deliver efficient service.

· Corporate Client Experience: Experience in managing corporate travel, with a consultative approach to problem-solving and a focus on delivering value.

· Adaptability: Ability to work under pressure, adapt to changing client needs, and remain calm and focused.

· Commitment to Quality: Passion for accuracy, continuous improvement, and delivering top-notch service.

· Work Ethic: Strong professional ethics and a dedication to achieving team and company goals.

· TICO Certification: Required when servicing Ontario clients.

· Professional Demeanor: Positive attitude, professionalism, and a commitment to promoting the company in all interactions.

· Emotional Intelligence: Ability to manage stress, maintain emotional balance, and seek constructive feedback to improve performance.

Working Environment:

· Ability to work effectively and independently, often remotely, while maintaining the same level of commitment and focus as on a traditional office setting.

· Strong time management and organizational skills are crucial to success in this role.

To Apply Email Mdrover@tticanada.com

TTI Travel, a leader in the Canadian travel industry, is seeking a meticulous and driven Account Receivables Specialist to join our growing finance team at our Toronto Head Office!

Are you passionate about numbers and thrive in a fast-paced environment? Do you have a knack for ensuring accuracy and providing exceptional service? If so, we want to hear from you!

In this role, you will:
-Manage and process daily bank deposits and incoming payments.
-Reconcile customer accounts and resolve payment discrepancies.
-Proactively follow up on overdue payments, both from clients and vendors.
-Prepare detailed weekly and monthly reports on payment status.
-Collaborate with the finance team on month-end close procedures and audits.
-Ensure compliance with Canadian accounting principles and GST regulations.

We're looking for someone with:
-2-3 years of accounts receivable experience (travel/hospitality preferred).
-Proficiency in travel accounting software (Trams/Tres, Agresso) and
Microsoft Office Suite.
-Strong knowledge of Canadian accounting principles and GST.
-Excellent communication and problem-solving skills.
-Ability to work independently and manage multiple priorities.
-Knowledge of travel industry billing processes.
-Fluency in English and French (or another language) is a plus!

If you're ready to take your career to new heights, submit your resume and cover letter today to : mdrover@tticanada.com

To apply email llavigna@tticanada.com

Job Title: National Senior Corporate Travel Department Manager

Manager Reports to: Vice President Travel Services

Date: February 13th, 2025

Location: Head Office 35 The Esplanade, Suite 200, Toronto ON

Objective: The National Senior Corporate Travel Department Manager is responsible for overseeing the management of all corporate teams within the department, including the Business Travel Team, MBRes Team, Groups and Concierge Team. This position handles day-to-day team operations, managing team issues, scheduling, and providing support for account services. The role ensures effective handling of client relationships, resolves concerns, and supervises adherence to internal processes, including travel request fulfillment. The manager will also monitor all TTI processes to guarantee timely responses to travel requests and maintain service excellence.

Key Responsibilities:

Team Leadership & Management:

• Lead, coach, mentor, and support a talented team of corporate travel advisors, ensuring they deliver high quality service to clients.

• Maximize profitability and ensure the achievement of departmental and individual KPIs.

• Manage the scheduling and daily operations of corporate teams, addressing issues and concerns to maintain smooth team functioning.

• Collaborate with TTI’s Client Service team to support corporate account management by providing accurate client information.

• Supervise and support the front-line advisors by issuing flight pass purchases, managing unused tickets, and ensuring proper follow-up on any pending or unused tickets.

Client Support & Service Delivery:

• Monitor corporate team emails and voice messages, ensuring that client requests are handled efficiently and SLA requirements are met.

• Support front-line advisors by addressing team emails and providing necessary reservations or schedule options when needed.

• Ensure timely reporting of unused tickets to clients on a monthly basis.

• Work closely with the Client Services team to ensure that corporate travel services align with client expectations and needs.

Business Development & Corporate Account Management:

• Partner with the Director of Client Services to retain and grow the corporate client base.

• Facilitate the implementation of new corporate accounts by leading the required steps and ensuring a seamless transition.

• Provide weekly updates and activity reports (Scorecard) to the Vice President of Travel Services, highlighting key activities, achievements, and any escalations.

• Identify opportunities to expand the Corporate Division by addressing training needs, enhancing productivity efficiencies, and suggesting improvements to internal processes.

• Collaborate with corporate teams to develop new services or product offerings to meet client needs and expectations

Client Relations & Account Retention:

• Drive sales and revenue growth by identifying client-specific needs, fee capture opportunities, and potential areas for expansion within the corporate client base.

• Ensure corporate clients adhere to travel policies and maximize the use of all relevant airline, hotel, and car programs.

• Assist in the implementation of corporate travel tools, ensuring high adoption rates and effective utilization.

• Oversee and ensure the Duty of Care program is followed during crises, ensuring clients are notified about issues such as airline strikes or weather disruptions, and necessary adjustments are made.

• Promote cross-departmental collaboration to meet client needs and drive results across TTI lines of business.

• Track and communicate “value-added” deliverables for clients, supporting Client Services in business reviews and retention strategies.

Operations & Service Level Monitoring:

• Monitor sales, revenue, client support productivity, and service levels to ensure corporate client needs are met and exceeded.

• Act as a liaison during service issues, ensuring resolution and that accurate communications are sent to clients, vendors, or suppliers when required.

• Oversee all aspects of service level delivery, making sure all corporate teams maintain a high standard of service.

Client Satisfaction & Continuous Improvement:

• Support the customer survey process by tracking, following up, and reporting on client satisfaction, bringing forward improvement opportunities.

• Engage in departmental meetings, addressing any service issues or errors raised by front-line advisors, vendors, or clients, ensuring quick and effective resolutions.

• Identify areas for improvement and contribute to process enhancements, ensuring alignment with client expectations.

Experience and Skills:

• Minimum of 5 years of managerial experience in a Corporate Travel Division.

• Expert working knowledge of travel industry procedures, systems, and technologies.

• Strong communication skills (both oral and written) with the ability to effectively engage with team members, leadership, and clients.

• Proven track record in customer service, both internally and externally.

• Experience in team-building and successful project management, ensuring timely completion of business objectives.

• Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.

• Ability to adapt to change and contribute positively to process improvements and organizational changes.

• Proficiency in business applications, including Microsoft Word, Excel, PowerPoint, and Outlook.

Core Competencies:

• Leadership and Mentorship

• Strategic Planning & Execution

• Client Relations & Retention

• Business Development • Service Level Management

• Travel Management & Coordination

• Process Improvement & Efficiency

This position demands a dynamic leader who is capable of balancing operational management, client relationships, and team support while ensuring continuous growth and service excellence within the Corporate Travel Department.

APPLY HERE

Join TTI Travel as an Independent Travel Advisor and Elevate Your Business

Are you a seasoned travel professional with a passion for crafting exceptional experiences? Do you possess a strong entrepreneurial spirit and a desire to leverage your expertise in a supportive, dynamic environment? TTI Travel, a leading Canadian-owned host agency, is seeking experienced Independent Travel Advisors to join our network. We offer a unique blend of boutique personalization and robust resources, empowering you to grow your business while delivering unparalleled service to your clients. If you have a proven track record of booking luxury travel, a strong existing client base, and a drive to succeed, we want to hear from you.

Role: Independent Travel Advisor (100% Commission-Based)

Location: Remote (with optional access to our downtown Toronto office), Must be able to legally work in Canada / Be Canadian based

Responsibilities:

• Client Relationship Management: Cultivate and maintain strong relationships with existing and new clients.

• Provide personalized travel consultations and recommendations tailored to individual needs.

• Deliver exceptional customer service throughout the entire travel process.

• Travel Planning and Booking: Design and book complex itineraries, including luxury travel, group travel, and custom experiences.

• Utilize your extensive knowledge of destinations, suppliers, and travel trends.

• Leverage TTI Travel's partnerships with Virtuoso and Travelsavers to provide exclusive benefits to clients.

• Maintain a high level of accuracy and attention to detail when booking travel.

• Business Development: Actively seek out new business opportunities and expand your client base.

• Develop and implement effective marketing and networking strategies.

• Manage your business as an entrepreneur, taking ownership of your success.

• Industry Expertise and Networking: Stay up-to-date on industry trends, supplier updates, and destination information.

• Attend industry events, fam trips, and training sessions to enhance your knowledge.

• Utilize provided learning opportunities to expand your knowledge of preferred luxury partners.

• Technology and Support: Utilize TTI Travel's technology platforms to manage bookings, client data, and communications.

• Leverage the support and resources provided by TTI Travel's team.

• Utilize the resources provided to effectively run your independent business.

Qualifications:

• Minimum 5+ years of experience in booking personal or group travel.

• Must be TICO Certified.

• Must be located in Canada.

• Must be able to Legally work in Canada.

• Proven track record of success in the travel industry.

• Strong knowledge of luxury travel and destinations.

• Existing book of business is highly desirable.

• Entrepreneurial mindset with a passion for travel.

• Excellent communication and interpersonal skills.

• Ability to work independently and manage your own time effectively.

• Proficiency in travel booking systems and technology.

• Passion for being connected to a host agency.

Benefits of Partnering with TTI Travel:

• Access to Virtuoso and Travelsavers affiliations.

• Comprehensive technology and support to run your independent business.

• 50+ years of Preferred partnerships with top luxury travel brands.

• Learning and development opportunities.

• Flexible, boutique personalization.

• Canadian-owned and operated with a strong reputation.

• Optional access to a professional office space in downtown Toronto.

• 100% Commission based compensation.

To Apply:

Please submit your resume and a cover letter outlining your experience and why you are a great fit for TTI Travel.